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Legal

Terms of Service

Version 1.0 — Effective date: 1 May 2026. The Dutch version of these Terms is binding in case of inconsistency with translations.

1. About Neural Ninjas

AI RunCoach is a service provided by Neural Ninjas, registered in the Netherlands. Chamber of Commerce number: 42051553. Legal and privacy contact via our contact page.

2. Age requirement

You must be at least 18 years old to use AI RunCoach. By creating an account, you confirm that you meet this age requirement. Neural Ninjas reserves the right to remove accounts of minors without notice.

3. No medical or professional advice

The content, training plans, recommendations and information provided through AI RunCoach are for informational purposes only. AI RunCoach is not a substitute for medical, physiotherapy or other professional advice. Always consult a physician or qualified healthcare provider before starting a new training programme, especially if you have existing health conditions or injuries.

4. Sports risks and liability waiver

You expressly acknowledge that sport and running involve inherent risks, including but not limited to muscular injuries, joint injuries, exhaustion, cardiovascular conditions and, in exceptional cases, serious injury or death. You participate in sporting activities entirely at your own risk. Neural Ninjas, its directors, employees, agents and partners shall not be liable for any injury, illness, damage, loss or death arising from or connected with the use of AI RunCoach or the execution of training plans.

5. Service availability and quality

AI RunCoach is provided "as is" and "as available". Neural Ninjas strives to provide an uninterrupted and error-free service but does not guarantee continuous availability or the absence of bugs.

6. Changes to functionality

Neural Ninjas reserves the right at any time to add, modify or remove functionality without prior notice. Material changes to core functionality will be communicated by email to active subscribers.

7. Accounts

Neural Ninjas reserves the right to suspend or permanently delete accounts where there is cause to do so, including but not limited to breach of these Terms, abuse of the service or fraudulent conduct.

8. Subscriptions, payments and right of withdrawal

AI RunCoach offers a free 30-day trial, followed by a monthly or annual automatically renewing paid subscription.

Right of withdrawal: Under EU consumer rights law, consumers normally have a 14-day right of withdrawal. By purchasing a subscription and thereby specifically requesting immediate access to the digital content of AI RunCoach, you acknowledge that this waives your right of withdrawal for that specific purchase, in accordance with Article 16(m) of EU Directive 2011/83/EU.

Cancellation must be made before the renewal date via the account settings or by contacting us. Upon cancellation, you retain access until the end of the current billing period.

9. Limitation of liability

To the maximum extent permitted by law, Neural Ninjas's liability is limited to the amount paid by the user to Neural Ninjas in the twelve months preceding the damage event. In no event shall Neural Ninjas be liable for indirect damages, consequential damages, loss of profits, loss of data or reputational damage.

10. Intellectual property

All content, software, algorithms, brand names, logos and other materials forming part of AI RunCoach are the property of Neural Ninjas or its licensors. Copying, distributing or using these without the express written consent of Neural Ninjas is prohibited.

11. Governing law and disputes

These Terms are governed exclusively by Dutch law. Disputes shall be submitted to the competent court in the district of Amsterdam, unless mandatory law provides for another court.

12. Changes to these Terms

Neural Ninjas reserves the right to amend these Terms. Users will be notified by email of material changes. Continued use of the service after notification constitutes acceptance of the amended Terms.

13. Contact

For questions about these Terms, please use our contact page.